Returns & Exchange

Returns&Exchange:
 
We’re happy when you’re happy. So we’ll do all we can to help if you want to return something you’ve bought in our store.
You may return an item(unworn and in its original packaging)within 15 days from the date you receive it. After contacting us(livechat or service@elfsackstore.com), you will receive the returning address, and then you can return the items to our warehouse. Return shipping is at the customer’s expense unless it is due to an error on our part.

Returns:
If we received your returning items, we will refund you ASAP.You will receive a refund to your original payment method.
 You will receive an email confirming the refund.

Exchange:
Contact us 
(livechat or service@elfsackstore.comfirst, letting us know that you want and make an exchange and clearly mark what you want. If the item you are exchanging for is a different price, either you pay or we refund you accordingly. Please note that you are responsible for covering all shipping costs involved unless our errors.